Returns and Exchanges
How do I request a return?
We know that not everything goes smoothly, and we want to make sure everything you buy from us looks great. We gladly accept select unwashed, unworn and unused items for exchange, return to original form of payment, or store credit within 21 days of order fulfillment date. All original tags must be attached. Shipping and insurance charges are non-refundable. Please continue reading for more details and specific information about our return process and policy. If you have questions not addressed below, please feel free to contact us.
How do I cancel my pre-order?
You can cancel your order and receive a full refund, which will be processed to your original form of payment. You can cancel your order and receive a full refund, which will be processed to your original form of payment. To cancel your pre-order, please contact us at .
General Information About Pre-orders
Important: Payment for pre-ordered items will be charged immediately at checkout, not at the time of shipment.
If you order both pre-ordered and in-stock items, your order will be shipped in batches. If applicable, you will only pay shipping costs once. You may receive multiple shipments, depending on the items ordered.
The return period for pre-order items is 30 business days from the date the pre-order item was shipped. Please contact us to request a return label.
We do our best to communicate all the details about pre-order items in the item description. Sometimes, the details of pre-order items may change and we have no control over this. If you have additional questions, please feel free to contact us.
Pre-order items are special orders and may take up to eight weeks to complete.
Estimated shipping dates are provided by our suppliers and are for reference only. We cannot guarantee the actual delivery date, but we do our best to keep the information as updated and accurate as possible. We also cannot guarantee that your order will be shipped on any specific date. We will process all orders in the order they are received. Likewise, we cannot guarantee the delivery date of any pre-order item.
Our customer service representatives do not have additional information other than that provided on the product information page, but we are here to help you. If you have any questions, please feel free to contact us at. We try to respond to all inquiries within one to two business days.
General
The item I want is sold out. Will you be getting the item back in stock?
Due to how fast our merchandise sells, we cannot always guarantee the item will be back in stock. Sometimes our factories run out of the fabric and we are unable to re-order. The best way to know if the item you want comes back in stock is to use the “Get Notified When We Restock” option on the item page. You will get an email if and when the item is restocked.
How can I get my confirmation email if I accidentally deleted it or I never
received one?
Please send an email to and request the confirmation email. Please include your order number in the body of the email.
What if my order is lost or stolen?
Medinsbest is not responsible for lost, stolen, or damaged packages. To help you with these issues, medinsbest offers Green Package Protection which covers your order 100% if it gets lost, stolen, or damaged. You can choose to add it to your order at checkout.
When will my order ship?
Orders will be processed and shipped within 2-5 business days. You will receive a confirmation email with updated tracking information once completed. You will receive tracking number from us in your confirmation email.
How long will it take to receive my order?
Please allow 8 to 15 business days after processing for your package to be delivered. Unfortunately, we are not able to influence the shipping speed once the package leaves our facility.
What is my order number?
You can find your order number in the confirmation email. If you don’t have your confirmation email you can request it by emailing . Please include your full name and email address you used to place the order in the body of the email.
Package Protection + Sustainability
Medinsbest has partnered with Corso, who is leading the way to make online shipments carbon neutral and protecting packages in transit. When added to your order, this service protects your order against loss, theft, or any damage during transit.
Your purchase also includes a donation to help offset the carbon emissions associated with your order. All donations are contributed to Cool Effect, a non-profit who’s projects are scientifically verified and proven to help offset emissions. Click HERE for more information about the sustainability efforts.
How do I file a claim for my lost, stolen, or damaged package?
Simply file a claim at medinsbest.com and a Claims Concierge will quickly reach out to you to help get your issue taken care of.